FREE UK DELIVERY ON ALL ORDERS OVER £50
  • +44 (0) 1902 863356
  • 9am-5pm Monday - Friday

Frequently Asked Questions

Your Questions Answered

General

What payment methods are accepted?
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Can I place my order over the phone?
We strongly suggest you place all orders over the internet; it is highly secure and much easier than us taking it over the phone. Also it means your details are stored in a much more secure manner. We are able to take orders over the phone if necessary.
Are these items genuine leather?
Yes. All of our items are manufactured from pure cow hide and are either hand stitched or machine stitched. We do not use PU leather items.
Can I come and view and/or collect my item?
Yes. If you would like to collect your package yourself please contact us directly to arrange this. We have a retail are in our warehouse for display.
Who should I contact if i have any queries?
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Can I come and view and/or collect my item?
Yes. If you would like to collect your package yourself please contact us directly to arrange this. We have a retail are in our warehouse for display.

Delivery & Returns

How long does delivery take?
Standard UK orders – Royal Mail 48 Hour UK orders 2KG+ cart – Parcelforce 48 Hour (signature required) During busy periods item can take a few days longer to reach you. If your item has not arrived within 4 working days please contact us directly. If your cart value is above 40GBP a signature will be required upon delivery. If no one is able to sign for the delivery a card will be left and the item will be kept at your local sorting office or with a neighbour. Standard International Orders – Standard Airmail – 5-10 working days International Orders 2KG+ cart – Parcelforce – 3-7 working days During busy periods item can take a few days longer to reach you. If your cart value is above 40GBP a signature will be required upon delivery. If no one is able to sign for the delivery a card will be left and the item will be kept at your local sorting office or with a neighbour.
Can I return an item and how long have I got to return it to you?
Christmas Returns: All items can be returned up until January 15th. We are happy to refund or exchange any item that is unused and is in the same condition as when it was sent. We are only able to do this if we receive the returned item within 14 working days of the delivery of your order. The buyer is responsible for the return cost unless the item is incorrect or faulty.
Do you ship internationally?
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